Conntac-the self service company

February 21, 2020
"Through our collaboration with Conntac, we profit from the flexibility of a startup and can quickly react to user demands with new functionality." - ​Wolfgang Metze, Chief Consumer Officer, Board member of Telefónica Deutschland Holding AG

Conntac-the self service company

Telefónica Deutschland says:

"The Conntac solution fits perfectly into our service portfolio and complements our service offering nicely."-Christian Schmidtchen, Head of Digital Assistance&Innovation. 

"Through our collaboration with Conntac, we profit from the flexibility of a startup and can quickly react to user demands with new functionality." - ​Wolfgang Metze, Chief Consumer Officer, Board member of Telefónica Deutschland Holding AG 

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About Wayra Program:

''Without Wayra, we would not be where we are today as we would not have been able to reach our first major customer so quickly.''-Dr. Micheal Faath, founder of Conntac

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Journey: 

2017: Founded Conntac GmbH

2017: A​cceleration(Wayra)

2018:​ Market proof (o2 DSL help App)

2018: New Office!

2018:​ Invest​ ​to scale our service solution 

2019: Growth (Team size 17 unique characters) 

2019: Scaling (Customers & Partnering) 


Statistics:

o2 DSL Help App 

More than 10,000 downloads per month make the o2 DSL Hilfe App our most heavily used solution. We also continuously extend and improve it. 

Best rated ISP self-service app in the German app stores. 


About Conntac: 

Conntac is a fast-growing IT company located in Augsburg. The team consists of interdisciplinary talents who are developing intuitive and user-friendly Self-Service Solutions for the telecommunications industry. Conntac's innovative software solutions help thousands of customers daily: from fixing the internet connection automatically to contacting customer support quickly - 24/7, intuitive and fast. The Self-Service Solution consists of the Conntac Self-Service App for end customers and the Conntac Dashboard for managers and service agents. The Whitelabel-Solution extends the service offering for more satisfied customers and reduced hotline calls at the same time. 


● In 2017 the company was awarded the Gründerpreis - Digitale Innovationen at the CeBIT. 

● In 2018 Conntac successfully published the o2 DSL Hilfe App for Telefónica Germany. 


Check when founder Dr Michael Faath meets CEO of Telefónica Deutschland Markus Haas: https://www.telefonica.de/news/corporate/2020/02/talk2-michael-faath-trifft-markus-haas.html.

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About Wayra Germany

Wayra Germany is the Open Innovation Hub of telecommunications group Telefónica. As an early-stage investment arm, Wayra Germany scales technology-oriented start-ups. The focus is on the venture client model, which enables start-ups from the fields of Internet of Things, data analytics, cybersecurity, and artificial intelligence to win Telefónica as customers for products and solutions - while offering unique access to the infrastructure of the global telecommunications company. Telefónica, in turn, benefits from the innovative ideas of the start-ups, on the one hand, to improve processes within the Telefónica Group and, on the other hand, to develop new products for Telefónica brands. Wayra Germany was recently named Germany's best digital lab of a corporate group by Infront Consulting and the business magazine Capital.
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