Conntac-the self service company

February 21, 2020
"Through our collaboration with Conntac, we profit from the flexibility of a startup and can quickly react to user demands with new functionality." - ​Wolfgang Metze, Chief Consumer Officer, Board member of Telefónica Deutschland Holding AG

Conntac-the self service company

Telefónica Deutschland says:

"The Conntac solution fits perfectly into our service portfolio and complements our service offering nicely."-Christian Schmidtchen, Head of Digital Assistance&Innovation. 

"Through our collaboration with Conntac, we profit from the flexibility of a startup and can quickly react to user demands with new functionality." - ​Wolfgang Metze, Chief Consumer Officer, Board member of Telefónica Deutschland Holding AG 

About Wayra Program:

''Without Wayra, we would not be where we are today as we would not have been able to reach our first major customer so quickly.''-Dr. Micheal Faath, founder of Conntac

Journey: 

2017: Founded Conntac GmbH

2017: A​cceleration(Wayra)

2018:​ Market proof (o2 DSL help App)

2018: New Office!

2018:​ Invest​ ​to scale our service solution 

2019: Growth (Team size 17 unique characters) 

2019: Scaling (Customers & Partnering) 


Statistics:

o2 DSL Help App 

More than 10,000 downloads per month make the o2 DSL Hilfe App our most heavily used solution. We also continuously extend and improve it. 

Best rated ISP self-service app in the German app stores. 


About Conntac: 

Conntac is a fast-growing IT company located in Augsburg. The team consists of interdisciplinary talents who are developing intuitive and user-friendly Self-Service Solutions for the telecommunications industry. Conntac's innovative software solutions help thousands of customers daily: from fixing the internet connection automatically to contacting customer support quickly - 24/7, intuitive and fast. The Self-Service Solution consists of the Conntac Self-Service App for end customers and the Conntac Dashboard for managers and service agents. The Whitelabel-Solution extends the service offering for more satisfied customers and reduced hotline calls at the same time. 


● In 2017 the company was awarded the Gründerpreis - Digitale Innovationen at the CeBIT. 

● In 2018 Conntac successfully published the o2 DSL Hilfe App for Telefónica Germany. 


Check when founder Dr Michael Faath meets CEO of Telefónica Deutschland Markus Haas: https://www.telefonica.de/news/corporate/2020/02/talk2-michael-faath-trifft-markus-haas.html.

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About wayra

Wayra Germany is the open innovation hub of the telecommunications group Telefónica. As an early-stage-investment-arm, Wayra scales technology-oriented start-ups and pursues a „venture-client“ model in which the parent company Telefónica acts as a customer for the start-ups’ products. With the Wayra-as-a-Service program, the corporate venture provider supports Telefónica as well as other groups in their cooperation with young companies.
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