The "o2 my Service App" is based on a self-service solution by the Augsburg start-up Conntac. The contact and the first acquaintance were made via Wayra Germany at the end of 2017. Wayra Germany had been presented with the app for fixed network fault clearance and proactively approached Customer Service & Sales with it. After initial discussions, the app was developed after only a few weeks, and the first chapter of a success story was written.
"We have implemented the first pilot steps in record time. With the wayra team at our side, we were able to respond precisely to the Telefónica Group's needs and integrate our solution optimally into the existing environment - this would not have been possible otherwise. Thanks to the Innovation Hub's long-term commitment, we have a great partner on board to help the Telefónica Group in other countries as well. Particularly in times of crisis, such as those we are currently experiencing, the further advancement of our own employees is more critical than ever,” says Hanns-Bertin Aderhold, Managing Director of Cobrainer.
Wayra Germany, the open innovation hub of Telefónica, is investing in the Munich HR-Tech Cobrainer. With this investment, Wayra Germany is further expanding its partnership with Cobrainer and providing strategic support to the start-up in its international growth.