The story of e-bot7 and Wayra began in 2016 when e-bot7 and two other startups prevailed against over 200 applicants from all over the world. At the end of the programme, the selected startups were invited to pitch in front of industry experts, investors and journalists at the Wayra Demo Day. The chosen startups then got investment, Telefónica as a customer and were able to scale via the platforms, the national companies and ideally over 350 million customers worldwide.

e-bot7 thus moved into Wayra and soon after acquired o2, a part of the Telefónica group, as their first client. e-bot7 integrated their AI solution into the customer service, and within two months more than 60% of all the incoming first level support requests were automated, reducing average handling time by up to 68%and deflecting more than 8000 tickets per week. The cooperation between o2 and e-bot7 turned out to be a huge success has been awarded the CAt award for Germany at CCW for example.

After another funding round and many more clients, e-bot7 grew too big and moved out of Wayra. Three years later, the team consists of over 50 people and with the latest funding round of € 5.5M e-bot7 is focusing on their international expansion. As e-bot7 just moved around the corner, they are still regular guests as speakers of AI meet-ups or other events hosted at Wayra.

'It was great that Wayra believed in our vision from the beginning, and we had the chance to prove our product with such a big first customer as o2!' said E-bot 7 team.